Cricket Exchange FAQ — Frequently Asked Questions

On the login page go to the "Forgot Password?" link. A reset link will be sent to your registered email. Click the link to set a new password. The whole process takes just a few minutes.

No. Under Cricket Exchange's policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited.

Log in to your account and go to "Profile → Document Verification". Upload a clear photo of your national ID or passport. Verification is usually completed within 24–48 hours. Verified accounts receive higher withdrawal limits.

If your account has been suspended, email support@cricketexchange.biz directly or reach out via live chat. The support team will explain the reason for the suspension and help you resolve the issue. Most cases are resolved within 24 hours.

The Cricket Exchange live betting section shows all active matches in real time. Odds update moment to moment throughout the match. Simply choose your preferred market, enter your stake, and click the "Place Bet" button. In-play betting requires quick decisions, as odds can shift rapidly.

The minimum bet on Cricket Exchange is ৳100, making it accessible for most bettors in Bangladesh. Maximum bet limits vary depending on the market and event.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or abandoned — your stake will be refunded. Always review all details carefully before placing a bet.

Cricket Exchange lets you bet on all major cricket tournaments, including IPL, BPL, the World Cup, Test series, T20Is, and ODIs. All Bangladesh national team matches are covered too. Sports Betting See the full list in the section.

Cricket Exchange uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (your original ৳100 + ৳150 profit). Higher odds mean higher risk — but also a bigger reward. Betting Guide Detailed examples are provided on the page.

Cricket Exchange supports all popular payment methods in Bangladesh: Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency. On the payment page View details for all methods.

The minimum deposit on Cricket Exchange is ৳500. Mobile banking deposits are usually credited instantly, while bank transfers may take 1–2 business days.

Mobile banking withdrawals (Mobile Pay, Nagad, Rocket) are typically processed within 1–4 hours. Bank transfers may take 1–3 business days. Withdrawals are faster for KYC-verified accounts.

Cricket Exchange does not charge any additional fees on deposits. However, your payment provider (such as Mobile Pay or Nagad) may apply their own transfer fees. For withdrawals, a small processing fee may apply on amounts above a certain threshold.

In some cases, balance updates may take 5–15 minutes due to network delays. Try refreshing the page or logging out and back in. If the issue persists beyond 30 minutes, contact support with a screenshot of the transaction.

New members on Cricket Exchange receive a welcome bonus on their first deposit after registration. Register, make your first deposit and the bonus will be automatically credited to your account. For bonus amount and terms on the Bonus page Full details are provided.

A wagering requirement is the number of times you must bet through a bonus amount before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳10,000 in bets before withdrawing. Each bonus has its own specific terms on the Bonus page mentioned.

After receiving a free bet, select "Free Bet" as the payment option on your betting slip. Winnings from free bets can be withdrawn directly, minus the original free bet stake. Free bets are typically valid for 7 days.

Cricket Exchange's daily cashback is available to all active members. A percentage of each day's losses is returned as cashback the following day. VIP members receive cashback at a higher rate. More details on the Rewards page View.

Cricket Exchange is an internationally licensed gaming platform. All transactions and login sessions are secured with 256-bit SSL encryption, and regular third-party security audits are conducted. Your personal data and funds are always safe.

Go to Account Settings and enable two-factor authentication under the "Security" section. Choose between Google Authenticator or SMS OTP on your mobile. With 2FA active, you'll need to enter an extra code each time you log in, making your account significantly more secure.

Cricket Exchange never sells your personal information to third parties. Your data is only used where required by law or for payment processing. To learn more Privacy Policy Read more.

If you notice any unrecognized transactions or logins on your account, change your password immediately and contact us at support@cricketexchange.biz. Our support team will temporarily lock the account and investigate. Never share your password or OTP with anyone.

Beyond Sports Betting, Cricket Exchange also offers live casino, slots, roulette, blackjack, baccarat, and much more. New Games New games are added to the section every week. All games run smoothly on both mobile and desktop devices.

Yes. Cricket Exchange's live casino lets you play with real dealers in real time. Through HD video streaming, you can interact with the dealer and other players — bringing the feel of a real casino straight to your home.

Absolutely. Cricket Exchange is fully mobile-friendly. You can play all games directly from your browser on both Android and iOS — no app download required, though an app is also available.

Yes. All games on Cricket Exchange use internationally certified RNG (Random Number Generator) technology. Independent third parties regularly audit and certify the system, ensuring that game outcomes are completely fair and free from manipulation.